Volume 3, Number 7, 2011

Whole Issue

Special issue on “Quality Management”
Guest Editors: Elizabeth A. Cudney, Cassandra C. Elrod, Kioumars Paryani

Editorial

Kioumars Paryani
Decision Sciences Group, College of Business, University of Detroit Mercy, Detroit, MI 48221-3038, USA
E-mail: paryanki@udmercy.edu
Title: Product quality, service reliability and management of operations at Starbucks
International Journal of Engineering, Science and Technology, 2011, Vol. 3, No. 7, pp. 1-14 (PDF format)
Abstract | Full Text (PDF)

N.K. Sharma1, E.A. Cudney1*
1*Department of Engineering Management and Systems Engineering, Missouri University of Science and Technology Rolla, MO, USA
*Corresponding Author: e-mail: cudney@mst.edu, Tel 573-3417931, Fax. 573-3416567
Title: Signal-to-Noise ratio and design complexity based on Unified Loss Function – LTB case with Finite Target
International Journal of Engineering, Science and Technology, 2011, Vol. 3, No. 7, pp. 15-24 (PDF format)
Abstract | Full Text (PDF)

Agung Sutrisno1, Tzong–Ru (Jiun-Shen) Lee2*
1Department of Mechanical Engineering, Sam Ratulangi University, Manado, INDONESIA,
2Department of Marketing Management, National Chung Hsing University, TAIWAN,
E-mails: (Agung Sutrisno, a6un6sutrisno@yahoo.com); *Corresponding Author - Tzong–Ru (Jiun-Shen) Lee, trlee@dragon.nchu.edu.tw
Title: Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap
International Journal of Engineering, Science and Technology, 2011, Vol. 3, No. 7, pp. 25-38 (PDF format)
Abstract | Full Text (PDF)

Sandy L. Furterer1
1*Holy Cross Hospital, Ft. Lauderdale, FL, USA; Southern Polytechnic State University, Marietta, GA, USA
Corresponding Author emal: sfurtere@spsu.edu Tel 954-229-7927
Title: Applying lean Six Sigma to reduce linen loss in an acute care hospital
International Journal of Engineering, Science and Technology, 2011, Vol. 3, No. 7, pp. 39-55 (PDF format)
Abstract | Full Text (PDF)

Patricia Long1, Jamison Kovach1*, David Ding1
1Department of Information and Logistics Technology, University of Houston, Houston, TX USA
*Corresponding Author: e-mail: jkovach@uh.edu, Tel 713-743-1704, Fax.713-743-4032
Title: A design for Six Sigma case Study: Creating an IT change management system for a mid-size accounting firm
International Journal of Engineering, Science and Technology, 2011, Vol. 3, No. 7, pp. 56-72 (PDF format)
Abstract | Full Text (PDF)

Sunil C. D’Souza1 *, A.H. Sequeira 2
1 * Department of Humanities, Social Sciences and Management, National Institute of Technology Karnataka, INDIA
2 Department of Humanities, Social Sciences and Management, National Institute of Technology Karnataka, INDIA
* Corresponding Author: Email: sunildsouza31@gmail.com ,Tel + 91-9886414835, Fax.0824-2474033
Title: Application of MBNQA for service quality management and performance
in healthcare organizations
International Journal of Engineering, Science and Technology, 2011, Vol. 3, No. 7, pp. 73-88 (PDF format)
Abstract | Full Text (PDF)

J.V. Kovach1, E.A. Cudney2*, C.C. Elrod3
1Department of Information and Logistics Technology, University of Houston, USA
2*Department of Engineering Management and Systems Engineering, Missouri University of Science and Technology, USA
3Department of Business and Information Technology, Missouri University of Science and Technology, USA
*Corresponding Author: e-mail: cudney@mst.edu, Tel +91-573-3417931, Fax.+91-573-3416567
Title: The use of continuous improvement techniques: A survey-based study of current practices
International Journal of Engineering, Science and Technology, 2011, Vol. 3, No. 7, pp. 89-100 (PDF format)
Abstract | Full Text (PDF)

Ozge Senoz1, William Daughton2, Abhijit Gosavi3, Elizabeth Cudney4
1,2,3,4 Department of Engineering Management & Systems Engineering, Missouri University of Science and Technology, USA
Title: An evaluation of professional quality measurement systems for the automotive industry
International Journal of Engineering, Science and Technology, 2011, Vol. 3, No. 7, pp. 101-108 (PDF format)
Abstract | Full Text (PDF)

 
 
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